Return Eligibility
Understand when returns and refunds are accepted
Valid Reasons for Returns
- Defective, Damaged and Rejected Product
- Wrong Item Shipped
- Quality Issues
- Late Delivery
Non-Returnable Items
- Perishable goods
- Custom-made/personalized products
- Intimate/healthcare items (unless defective)
Return Timeframe
Important deadlines to keep in mind
- Customer Request — 3 Days. From delivery date to request return
- Vendor Processing — 1 Business Day. To process refund after receiving item
Return Process
Step-by-step guide to returns
1. Customer Initiation
- Submit return request via dajuvai.com platform
- Company reviews and approves/denies based on policy compliance
- If approved, return shipping label provided (if applicable)
2. Vendor Responsibilities
- Inspect returned items within 48 hours of receipt
- Refund Approved if product is unused, in original packaging
- Refund Rejected if item shows misuse, damage, or missing parts
Return Shipping Costs
Who pays for return shipping
Free Return Shipping — Company/Vendor covers costs when:
- Wrong item shipped
- Defective/damaged product received
Customer Pays Shipping — Customer covers costs when:
- Changed their mind about purchase
- Unless free returns are offered by vendor
Refund Process
How and when you'll receive your refund
Refund Methods
- Original Payment Method (Preferred)
- Store Credit (If customer agrees)
Timeline
- Processing: 3-5 business days
- Bank processing: 3-10 business days
- Total: Up to 15 business days
Partial Refunds — May be issued when:
- Only part of the order is returned
- Product is used/damaged but acceptable for partial credit
Vendor Liabilities & Penalties
Accountability measures for vendors
Vendor Responsibilities
- Selling authentic, undamaged products
- Accurate product descriptions & images
- Timely shipment to avoid late deliveries
Penalties for Non-Compliance
Excessive Returns Due to Vendor Fault:
- First Offense: Warning + refund cost deduction
- Repeat Offenses: Higher commission fees or suspension
Fraudulent Listings:
Immediate delisting + legal action
Dispute Resolution
Fair mediation process for all parties
- Company mediates all return disputes and makes final decisions
- Vendors must provide evidence (photos, tracking details) to support their case
- All decisions are based on policy compliance and evidence provided
Need Help?
Our customer support team is here to help you with any questions about returns and refunds.