Frequently Asked Questions
Quick answers about orders, delivery, payments, returns, and selling on our marketplace.
Orders and payment
How do I place an order?
Browse products, add them to your cart, and proceed to checkout. You can pay using Cash on Delivery, eSewa, or NPX.
How long does delivery take?
Delivery within Kathmandu Valley usually takes 1 business day, while outside the valley may take 2–3 business days depending on location.
What payment methods do you accept?
We currently accept Cash on Delivery (COD), eSewa, and NPX.
Can I return or exchange a product?
Yes. Returns or exchanges are possible within 3–7 days of delivery (depending on vendor policy). Products must be unused and in original packaging.
How do I track my order?
After your order is confirmed, you’ll receive a tracking code and updates via email. You can also track your order using the order ID and billing email.
Selling on DajuVai
How can I register as a seller?
Click “Become a Seller”, fill out the registration form, and submit your business details. Our team will verify your documents before approval.
How do I get paid for my sales?
Payouts are transferred to your bank or digital wallet (eSewa/Khalti) on a weekly or monthly cycle based on your preference.
Can I manage my own delivery?
No. Currently, all deliveries are handled by DajuVai logistics to ensure reliability and tracking.
What kind of products can I sell?
Most legal products are allowed. Prohibited items—such as weapons, illegal goods, and counterfeit products—are strictly not permitted.
Delivery and stock
Do you deliver outside Kathmandu Valley?
Yes, we deliver all over Nepal through our courier partners.
What happens if a product is out of stock?
If an item becomes unavailable after your order, we’ll notify you and offer alternatives or a full refund.
Can’t find what you’re looking for?
We’re here to help—contact support.